Refund Policy

This policy applies to digital purchases sold directly by Pocket Pusher through Pocket Pusher and processed by Stripe. It does not limit refund, cancellation, or other consumer rights that cannot be waived under applicable law.

1. Request window

If you made an accidental, duplicate, unauthorized, or technically unsuccessful purchase, contact support@pocketpusher.com as soon as possible. As a general support policy, we ask that refund requests be submitted within 14 days of the charge. Requests outside that period may still be considered when required by law or warranted by the circumstances.

2. Permanent upgrades and themes

For permanent upgrades, Upgrade Packs and paid themes, we may approve refunds for duplicate charges, unauthorized purchases, material technical failure, or other reasonable circumstances. If a permanent purchase is refunded, its associated entitlement may be revoked. If the purchase was part of a bundle, refund handling may account for the remaining items or benefits already retained.

3. Consumable Coin Packs

Coin Packs are consumable digital items delivered to the in-game Coin balance. Because they can be immediately used and can affect gameplay progression, they are generally not refundable after delivery and substantial use, except where required by law or where the purchase was duplicate, unauthorized, not properly delivered, or affected by a verified technical problem. We may review server records to determine whether a consumable was delivered and whether it has already been materially consumed.

4. Failed or missing fulfillment

If Stripe shows a successful charge but Pocket Pusher does not deliver the purchased item, please sign in to the account associated with the purchase and allow purchase synchronization to complete. If the item still does not appear, contact us with the approximate purchase time and the email used for the account. Do not send us a full card number or card security code.

5. Processing time

Approved refunds are submitted back through the original payment processor. Your bank or card issuer controls how long it takes for the credit to appear after Stripe processes the refund.

6. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first so we can investigate. Filing a payment dispute does not guarantee that a purchase will remain active. If a charge is reversed or charged back, the corresponding entitlement or undelivered/unused benefit may be revoked or reconciled.

7. What to include in a request

Please include the account email, the item purchased, approximate date/time, amount charged, and a short description of the issue. For security, never send a complete card number, CVC/security code, password, magic-link token, or authentication token.

8. Contact

Refund requests: support@pocketpusher.com